Terms & Conditions

1. Quotations

All quotations are free, no-obligation and fixed-price. Quotes are subject to A1 Removals York being able to view the property or item where possible, and are based on the information the Customer gives us, so please tell us about anything that may affect the job, such as large or awkward items.

We do not charge hourly rates and there are no hidden charges. There is no charge for waiting time on a home move, for example while waiting for keys on completion day.

2. Pricing

Pricing for the services shall be those agreed in advance between the Customer and A1 Removals York. Current prices can be provided on request. Prices increase on a yearly basis; this will be a minimal increase and the Customer will be advised in writing of any increases.

Some items and services may carry an extra cost, such as moving a piano or ready-built full-length wardrobes, dismantling and reassembling furniture, packing, or disposing of bulky items such as fridges and mattresses. Any such cost will be agreed and included in the quotation before booking.

3. Items we cannot move, store or clear

Due to our internal policies, health hazards and UK law, A1 Removals York cannot move, store or remove certain items. These include, but are not limited to:

• Weapons
• Asbestos
• Medical waste
• Petrol and fuel

If the Customer has anything they are unsure about, they must check with A1 Removals York before booking.

4. Packing

The Customer may pack their own belongings or use our full or part packing service. Where the Customer packs their own belongings, they acknowledge reading and accepting the How to Pack Guide below and agree that the safe packing of those items is the sole responsibility of the Customer. All packing must be finished by the time our team starts the move.

The Customer accepts full responsibility and liability for any and all damages or losses that result from the Customer's failure to follow the How to Pack Guide, including damages and losses incurred by other customers as a result of the Customer's failure to follow these terms.

Where A1 Removals York packs for the Customer, we will supply the packing materials agreed in the quotation. We do not offer an unpacking service; we will place items in the rooms of the Customer's choice.

5. How to Pack Guide

• Use good quality boxes and packing materials.
• Wrap breakables in packing paper and bubble wrap.
• Label and mark every box clearly.
• Make a list (inventory) of the goods being moved.
• Keep valuables, important documents and cash with you.
• Remove anything you want to keep before a house clearance takes place.

6. Incorrectly packed items

Items that are found to be incorrectly or inappropriately packed (as described in the How to Pack Guide) shall be deemed invalid for insurance purposes and the insurance for such items will be deemed null and void.

7. Moving day

A1 Removals York will arrive at the time agreed during booking with the correct vehicles, handling equipment and protective covers. Dismantling and reassembling furniture must be arranged in advance. The Customer, or the Customer's representative, must be available at the collection and delivery addresses at the agreed times.

8. Man and van (single items)

The Customer must make sure the item is ready for collection at the agreed time. Prices for single item moves depend on the location and the item, and are agreed before booking.

9. House clearance

Before a clearance takes place, the Customer must remove anything they wish to keep. Cleared items will be disposed of correctly, either recycled, donated or sold, as A1 Removals York deems best or as instructed by the Customer. Personal belongings and sentimental items found during the clearance will be set aside and, where required, returned or delivered as requested.

A1 Removals York does not pay for the contents of a house clearance. A1 Removals York holds a full waste carriers licence.

10. Storage services

A1 Removals York shall include the collection, transportation, storage, and delivery of the Customer's possessions. The Customer shall present pre-packed personal goods to A1 Removals York at the time of collection.

A1 Removals York shall transport these goods to an appropriate storage facility. A1 Removals York will return the goods to the Customer at a date agreed by A1 Removals York and the Customer.

11. Collections for storage

A1 Removals York will arrange collection of the Customer's possessions on the date and at the address agreed by the Customer and A1 Removals York during booking. Collection shall take place between 9am and 5pm on this date. The time will be confirmed nearer the collection date.

The Customer must ensure that either the Customer or the Customer's representative is available at the address to present the items to our collector during these hours. If a total of 3 collection attempts fail because the Customer or the Customer's representative is not present, A1 Removals York reserves the right to cancel the Customer's order.

12. Delivery after storage

A1 Removals York will arrange delivery of the Customer's possessions on the date and to the address agreed by the Customer and A1 Removals York during booking. Delivery shall take place between 9am and 5pm on this date. The time will be confirmed nearer the delivery date.

The Customer must ensure that either the Customer or the Customer's representative is available at the address to receive the items from our courier during these hours. Repeated failed deliveries due to the Customer or the Customer's representative not being present to receive the Customer's possessions at the delivery address will result in additional charges.

13. Abandoned items

If A1 Removals York is unable to return the Customer's possessions for a period of 3 months after the end of a storage booking, due to the Customer being uncontactable, or unable or unwilling to provide a return address, A1 Removals York reserves the right to dispose of the Customer's belongings as it sees fit, normally by donating them to a local charity.

14. Unpaid storage / storage credit

A1 Removals York does not provide unpaid storage or credit. Customers' boxes will be kept in storage for a maximum of 3 months after the end of a storage booking. After this period A1 Removals York reserves the right to dispose of the Customer's belongings as it sees fit, normally by donating them to a local charity.

15. Liability for loss or damage

The Customer recognises that A1 Removals York will not be held liable for damage to their belongings after return delivery has occurred. The Customer recognises that only loss or damage caused by the negligence of A1 Removals York or its affiliates will be covered by A1 Removals York.

Only physical damage to the exterior of a package, box or suitcase will activate any claim on the item. In addition, damage resulting from not following the How to Pack Guide is not the responsibility of A1 Removals York.

A1 Removals York automatically protects each package against loss or damage up to a value of £100. The Customer agrees that the declared value of each package is no greater than £100 and that A1 Removals York's liability is limited to £100 per package. A1 Removals York recommends the purchase of additional insurance.

16. Liability description

A1 Removals York's liability for storage is for damage or loss of the Customer's packages. The liability does not cover:

• Jewellery, coins and collectables
• Cash
• Damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container
• Items of intangible value
• Extremely fragile items (e.g. mirrors)
• Improperly packed items
• Concealed damage
• Minor damage to suitcases due to normal handling (including, but not limited to, scratches, nicks and cuts)
• Damage due to natural disasters

Damaged items must have evidence of physical damage to the exterior packaging, casing or surface of the item. A1 Removals York cannot be held liable for concealed damage to items within a carton, trunk or other casing without physical damage to the exterior of the package. The Customer acknowledges that they are liable for any damage their storage contents may cause to the property of others when those items are prohibited under section 3. Notwithstanding anything to the contrary in this Agreement, A1 Removals York's maximum liability for any damage, loss, cost or expense incurred as a result of any storage by A1 Removals York is limited by the terms included in this Agreement.

All insurance cover is expressly limited to the period in which the Customer's possessions are in the actual care and custody of A1 Removals York and/or its affiliates. Insurance cover ends when the Customer's packages are returned to them. Any damaged packages must be inspected in the presence of an A1 Removals York representative at the time of delivery (or as soon as reasonably practicable afterwards) to confirm the damage. All damaged boxes must be opened at the time of delivery (or as soon as reasonably practicable afterwards), at which time the A1 Removals York representative will document the damage.

For loss of packages, the Customer must notify A1 Removals York's representative of the loss at the time of delivery (or as soon as reasonably practicable afterwards). Claims for loss of, or damage to, the Customer's property must be filed with A1 Removals York by requesting a claim form from A1 Removals York. Claims shall be deemed waived if not filed within 3 days of return delivery of the damaged package or, in the case of lost items, within 5 days of the scheduled delivery of the missing item. On receipt of a completed claim form and any required documentation, A1 Removals York will process the claim and issue a formal reply to the Customer within 30 working days.

A1 Removals York will pay the lesser of the following claim amounts:

1. the cost of reasonably restoring the property to its condition immediately before storage (damaged items only);
2. the actual replacement value of the property;
3. the amount of A1 Removals York's cover for the package, which is £100.

17. Changes to our terms and conditions

Any future changes to these terms will be posted on this site and, where appropriate, notified by email.

18. Contact

All comments, queries and requests relating to these terms are welcome and should be addressed in writing to:

A1 Removals York
Hobstone Court
York
YO24 4BZ
Tel: 07938 027313
Email: info@a1removalsyork.co.uk