Removals FAQs
Our most commonly asked questions. If you can't find the answer you need, just get in touch.
About us
Where are you based?
We're based in York (YO24) and carry out removals throughout Yorkshire and nationwide across the UK. We're registered in England and have been in business since the 90s. You can find out more on our About Us page.
Why should I use A1 Removals York?
We're a family run business with over 25 years of experience, trusted by local estate agents and solicitors, and most of our work comes from repeat customers and recommendations. When comparing quotes, check that each company is quoting for the same volume of goods, over the same days, and whether there are extra charges for things like dismantling furniture or parking. Our quotes have no hidden extras, and choosing the cheapest mover can lead to nasty surprises on the day.
Are you licensed and insured?
Yes. We're fully licensed and insured, and we hold a full waste carriers licence. Your belongings are covered while we handle and transport them.
How far do you travel?
We work all over York, North Yorkshire and the wider Yorkshire area, and we also carry out moves nationwide across the UK.
Quotes and prices
How do I get a quote?
Send us an online quote request, call us on 07938 027313 or email info@a1removalsyork.co.uk. Where possible we'll arrange to view the property so your quote is accurate.
Are your quotes really fixed-price?
Yes. Every quote is free, no-obligation and fixed-price, based on your needs and budget. We don't charge hourly rates, and there's no charge for waiting time - for example, waiting for keys on completion day.
How much does a house removal cost?
It depends on a few things: the size of the property (the more bedrooms, the more there is to move), the distance between your old and new homes, the volume and type of items, and any extra services such as packing or storage. We tailor every quote to your circumstances.
Are there any extra costs I should know about?
Anything that affects the price - such as a piano, ready-built full-length wardrobes, dismantling and reassembling furniture, or packing - is agreed and included in your quote before you book. There are no hidden extras.
Do you take part loads?
Yes. If you don't have a full load, we're happy to consider part loads. Talk to us and we'll let you know what we can do.
Booking and moving day
How much notice do you need?
The more notice the better, especially at busy times, but get in touch whenever you know your dates and we will always try to help.
Can I arrange a same-day move?
Yes, if our schedule allows. It's subject to availability, so it's best to call us first on 07938 027313.
Do you work evenings and weekends?
Yes. We can work weekends and around your schedule, including early pick-ups and later deliveries where needed. Just let us know what suits you when you request your quote.
What should I do before moving day?
Label and mark your boxes, wrap your belongings properly, and make a list of what's being moved. Keep valuables, important documents and cash with you, and make sure anything you're not taking is set aside.
What happens on moving day?
We'll explain the whole process when we give you your quote. On the day we arrive at the agreed time (usually in the morning) with the right vehicle, equipment and team, and work through the plan we've agreed with you.
Do you protect my furniture?
Yes. We always use the correct handling equipment and bring protective covers - TV covers, mattress covers, sofa covers and more - as standard on every move.
Do you dismantle and reassemble furniture?
Yes. Let us know when you request your quote and we can dismantle furniture and reassemble it at your new home. Any cost for this is included in your quote.
Is there anything you can't move?
There are some items we can't take, mainly due to our internal policies, health hazards and UK law. These include weapons, asbestos, medical waste, and petrol or fuel (this list isn't exhaustive). If you're unsure about anything, please check with us before booking.
My property is huge - can you manage large moves?
Yes. Whatever the size of your property, we have the vehicles, staff and experience to move you safely.
I live in a bedsit or flat - can you help?
Yes. We carry out small and large flat and bedsit removals, as well as full house moves.
Packing
Do you offer a packing service?
Yes. We offer a full or part packing service at an additional cost, which will be included in your quote. See our Packing Service page for more.
Do you provide packing materials?
Yes - boxes, tape, packing paper, bubble wrap and protective covers. Our packing materials are recyclable and eco-friendly unless you ask otherwise. If you would like to pack some boxes yourself, we can deliver materials before move day.
Can I do my own packing?
Of course - it can work out slightly cheaper. Please use good quality materials, wrap breakables in paper and bubble wrap, and have everything packed before our team arrives. If you'd rather leave it all to us, our team can pack for you.
Do you unpack at the other end?
We don't offer an unpacking service, as it's usually best that you sort your own possessions when you're ready. We will place everything in the rooms of your choice, and we can help with plumbing in your washing machine and other services where needed.
Storage
Can you store my belongings?
Yes. We work with trusted secure storage partners in and around York and can get you a discounted rate. See our Storage Solutions page for full details.
Is storage short or long term?
Both. Short-term storage is ideal if you're between homes or having renovations done, and long-term storage suits you if you're working away or renting out your home. We take care of collection, storage and delivery.
Which type of storage is cheapest?
If you don't need frequent access to your things, container storage is usually more economical than self storage. We'll talk you through the options that suit you.
House clearance
What happens to the items you clear?
Items are disposed of the right way - recycled, donated or sold, whichever is best or as you instruct. Personal and sentimental items are set aside and returned or delivered as requested. See our House Clearance page.
Do you pay for the contents of a clearance?
No. We don't sort through your belongings to value them - we load them up for the trade waste depot, so we don't pay for contents. A local charity that resells furniture may be able to help if that's what you're after.
Man and van, single items and business moves
Can you collect or drop off single items?
Yes. Our door to door (single item) service starts from just £25, depending on the location and item - ideal for marketplace purchases, white goods and furniture. See our Man & Van Service page.
Can you help me move my business?
Yes. We carry out office relocations and other commercial moves, planned to keep disruption to your business and staff to a minimum. See our Office Moves page.
Can you move IT equipment?
Yes. We can wrap and pack furniture and IT equipment as part of an office move and place everything in the right rooms at your new premises.
Request your free quotation
No-obligation, fixed-price quotes with no hourly rates or hidden costs.